Safety & Etiquette

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•Meet in a safe, visible location for pickup and return

•Take photos of the tool at checkout and return

•Communicate through ToolBud messages for a clear record

•Report any issues through the dispute system

•Return tools clean and in the condition you received them

Don't

•Lend or borrow tools that are unsafe to operate

•Share your home address with people you do not trust

•Ignore damage or missing parts when returning a tool

•Retaliate if a dispute does not go your way — use the resolution process

Common Questions

What if someone damages my tool?

Open a dispute from the session detail screen. ToolBud will facilitate resolution between you and the borrower. Document the damage with photos.

What if someone does not return my tool?

Contact the borrower through the session thread. If they do not respond, open a dispute. ToolBud tracks all session activity for accountability.

Does ToolBud screen people for paid community-help posts?

No. Community verification and friends help establish local trust, but paid neighbor help is still arranged directly between people. ToolBud does not run a contractor marketplace or payment service.