Safety & Etiquette

ToolBud is built for trusted, local sharing through friends and community membership. Follow these guidelines to keep the experience positive for everyone.

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Do

•Meet in a safe, visible location for pickup and return

•Take photos of the tool at checkout and return

•Communicate through ToolBud messages for a clear record

•Report a problem on the session once the return is underway, so it is on the record

•Return tools clean and in the condition you received them

Don't

•Lend or borrow tools that are unsafe to operate

•Share your home address with people you do not trust

•Ignore damage or missing parts when returning a tool

•Retaliate if a neighbor reports a problem — put your side on the record instead

Common Questions

What if someone damages my tool?

Once the return is underway, open the session and tap Report Issue, then choose Item damaged and describe what happened. That puts it on the record next to your checkout and return photos and notifies the borrower. If you spot damage while the tool is still out, say so in the session thread — it is timestamped. ToolBud keeps the record but does not decide who is right and does not pay for damage; repair or replacement is worked out between the two of you.

What if someone does not return my tool?

Message them first through the session thread. ToolBud also sends automatic reminders at one day and one week overdue. Once the return is started you can tap Report Issue and choose Item not returned. For a tool you believe was stolen, you can contact local law enforcement — email support@toolbudapp.com and we can provide your session record.

Does ToolBud screen people for paid community-help posts?

No. Community membership and friends help establish local trust, but paid neighbor help is still arranged directly between people. ToolBud does not run a contractor hiring platform or payment service.